Important Notice: By registering or using an account on vb11, you agree to these Terms and Conditions. Failure to comply may result in your account being suspended or terminated.
1 General Terms & Conditions
Vb11 (bundles.vb11.win) is an online gaming platform providing gaming services to users in Bangladesh and internationally. These Terms and Conditions ("Terms") govern your use of the platform.
These Terms form a legally binding agreement between you ("User") and vb11 ("Platform"). By accessing, registering on, or using any service on vb11, you confirm that you have read, understood, and agreed to these Terms.
- Vb11 reserves the right to amend these Terms and Conditions at any time.
- Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms.
- These Terms are written in English and shall be interpreted in accordance with the laws of Bangladesh.
- In the event of any dispute, vb11's decision will be considered final.
2 Account Register
You need to create an account to play games or use any service on vb11. During registration, you are required to provide accurate and complete information.
Registration Terms
- Each person may register only one account. Multiple accounts are strictly prohibited.
- The name, address, and ID information provided at registration must be accurate and kept up to date.
- Keeping your account password confidential is entirely your responsibility.
- You must not allow anyone else to access or use your account.
- Providing false information during registration will result in permanent account closure and possible forfeiture of your balance.
KYC Verification: vb11 may request your National ID, passport, or other documents at any time to verify your identity. Withdrawals may be delayed until verification is complete.
3 Age Verification
Vb11 is firmly committed to preventing underage gambling. This platform is strictly for users aged 18 and above.
- At the time of registration, you must confirm that you are at least 18 years of age.
- Vb11 may request government-issued ID at any time for age verification purposes.
- If a user is found to be underage, the account will be immediately closed and all balances will be forfeited.
Warning: If you become aware that a minor is using your account, notify our support team immediately. This will help keep your account secure.
4 Deposits and Payments
To play on vb11, you need to add funds to your account first. We support the payment methods commonly used in Bangladesh.
Accepted Payment Methods
| Payment Methods |
Minimum Deposit |
Processing Time |
| Mobile Banking |
BDT 500 |
Instant |
| Nagad |
BDT 500 |
Instant |
| Rocket |
BDT 500 |
Instant |
| Bank Transfer |
BDT 1,000 |
1–2 Business Days |
- Deposits must be made only from a payment account registered in your own name.
- Third-party payments will not be accepted and will be returned.
- There are no additional charges on deposits. However, your payment provider may apply their own fees.
5 Withdrawal Policy
Withdrawing your winnings from vb11 is a straightforward and transparent process. However, certain conditions must be met.
- KYC verification must be completed before any withdrawal.
- The minimum withdrawal amount is BDT 1,000.
- Wagering requirements must be fulfilled before bonus winnings can be withdrawn.
- Withdrawal requests are typically processed within 24 hours.
- In cases of suspicious activity, withdrawals may be temporarily held pending an investigation.
Fast Payments: Withdrawals via Mobile Banking and Nagad are typically processed within 1–4 hours. Bank transfers may take 1–2 business days.
6 Bonuses & Promotions
Vb11 regularly offers a variety of bonuses and promotions. Each offer carries its own terms and conditions that must be followed.
General Bonus Rules
- Once a bonus is claimed, withdrawals are not permitted until the wagering requirements have been met.
- The welcome bonus is available to new members on their first deposit only.
- Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed.
- Bonuses that are not used before their expiry date will be automatically cancelled.
- Vb11 reserves the right to modify or cancel any bonus offer at any time.
Please note: Before claiming any bonus, read the specific terms of each offer carefully. Failure to comply with bonus terms may result in forfeiture of winnings.
7 Fair Play Policy
Vb11 is committed to ensuring completely fair and transparent gaming. All our games use certified RNG (Random Number Generator) technology.
- Any form of fraud, hacking, or system manipulation is strictly prohibited.
- Using bots or automated software to play games is strictly prohibited.
- If collusion or organized cheating is found, the account will be permanently closed.
- Vb11 reserves the right to void winnings resulting from a technical error.
8 Account Closure and Restrictions
Vb11 may temporarily or permanently close your account for any of the following reasons.
- Violating these Terms and Conditions.
- Registering with a false identity or providing inaccurate information.
- Involvement in fraudulent activities.
- Suspicion of money laundering or illegal transactions.
- Being found to be underage.
You may also request to close your account at any time. You will be given the opportunity to withdraw your balance before closure, provided no violations have occurred.
9 Responsible Gaming
Vb11 believes gaming should be a source of entertainment. We genuinely care about the wellbeing and mental health of our members.
- Deposit limit setting is available at all times.
- Self-Exclusion: You can temporarily or permanently exclude yourself from gaming at any time.
- Cooling-Off Period: Take a break ranging from 24 hours up to 6 weeks.
- Reality Check: You will receive periodic reminders about your gaming session duration.
If you're experiencing a gambling problem, contact our
Responsible Gaming Visit the page or get in touch with our support team.
10 Privacy and Data Protection
Vb11 takes the protection of your personal data seriously. Our full data collection and usage policy is published separately.
- Your personal information is never sold or transferred to third parties.
- Information may be shared with authorities where required by legal obligation.
- Our servers are secured with 256-bit SSL encryption.
For more details, visit our Privacy Policy View page.
11 Changes & Amendments
Vb11 reserves the right to update these Terms and Conditions at any time. When changes are made, a notice will be posted on the platform and the date at the top of the page will be updated.
- For significant changes, a notification may be sent to your registered email address.
- Continuing to use the platform after changes take effect means you agree to the new terms.
- Check this page regularly to stay up to date with the latest terms and conditions.
12 Contact & Complaints
If you have any questions or complaints about these Terms and Conditions, please contact our support team. We take all complaints seriously.
- Our team is available 24/7 on live chat.
- Complaints submitted by email will receive a response within 24 hours.
- Vb11's decision is final in all dispute resolutions.