Your privacy is our priority. Please read this Privacy Policy before using the vb11 platform. It clearly outlines what information we collect, why we collect it, and how we keep it safe.
1Introduction & Definitions
Vb11 (https://vb11.win) is a leading online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how vb11 collects, uses, stores, and protects your personal information.
By registering on the vb11 platform, playing games, or using any of our services, you are considered to have agreed to this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
Key definitions
- Personal Information: Any information that can be used to identify you, either directly or indirectly.
- Processing: Any operation involving the collection, storage, modification, retrieval, or deletion of data.
- Third parties: Any individual or entity other than vb11 or yourself.
- Cookies: Small data files stored in your browser that are used to improve your browsing experience.
This policy has been developed in accordance with the applicable data protection laws of Bangladesh and international best practices.
2What information we collect
Vb11 collects various types of information from you — some you provide directly, and some is collected automatically.
| Data type |
Example |
Methods of Collection |
| Identity information |
Full name, date of birth, national ID number |
Provided at registration |
| Contact Information |
Email, mobile number, address |
Provided at registration |
| Financial Information |
Mobile Banking/Nagad number, transaction history |
Collected at the time of payment |
| Technical information |
IP address, device information, browser |
Automatically Collected |
| Usage Data |
Gaming history, login times, preferences |
While using the platform |
Important: vb11 never stores your full bank card number or PIN. Payment details are processed directly by the payment gateway.
3Purpose of data use
The information we collect is used solely for specific and legitimate purposes. vb11 never uses your data for unnecessary or unauthorized activities.
- To create and manage your account and to verify your identity.
- To process deposits, withdrawals, and other financial transactions.
- To provide gaming services, bonuses, and promotional offers.
- To ensure platform security and prevent fraud.
- To provide customer service and support.
- To meet legal obligations, such as compliance with anti-money laundering regulations.
- To improve the platform and enhance the user experience.
- To enforce responsible gaming policies and to support players experiencing difficulties.
Our Commitment: Your information will never be sold to advertisers or used for unauthorized marketing purposes.
4Data storage & security
Vb11 uses industry-standard technologies and practices to protect your personal information. Our servers operate in compliance with the highest security standards.
Security measures
- SSL/TLS Encryption: All communication between you and our servers is protected by 256-bit SSL encryption.
- Data encryption: Stored sensitive data is kept in an encrypted state.
- Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
- Restricted Access: Only authorized personnel may access your data, and only for specific, legitimate purposes.
- Regular security testing: Our systems are regularly audited by independent third-party experts.
- Two-factor verification: Two-factor authentication is available to help keep your account secure.
Server Location: Our data servers are located in internationally recognized data centers with 24/7 monitoring and physical security in place.
5Sharing data with third parties
Vb11 does not sell your personal information to third parties. However, limited data sharing may be required in certain specific circumstances.
When your information may be shared
- Payment providers: Necessary information is shared to process transactions via Mobile Banking, Nagad, Rocket, or bank transfer.
- Game providers: Limited data may be shared with licensed software providers for Live Casino or other games.
- Legal Obligations: We may be required to share information under lawful directives from the Bangladesh Government or relevant authorities.
- Fraud prevention: Data may be verified with partner organizations as part of investigations into fraudulent activity.
Please Note: Third parties we work with are also bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
6Cookie Policy
The vb11 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Essential for the platform's core functionality. Without these, the site will not work properly.
- Functionality cookies: Used to remember your preferences, language settings, and login details.
- Analytics Cookies: Helps improve our services by monitoring how the platform is used.
- Security cookies: Used to detect and prevent fraud and to keep your account secure.
You can control or delete cookies at any time through your browser settings. Please note that doing so may limit the functionality of certain features.
7Your Rights
As a vb11 user, you have certain important rights over your personal information. We respect these rights and are committed to helping you exercise them.
- Right to know: You can find out what information we hold about you and how it is being used.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: You may request that your data be deleted under certain circumstances.
- Right to portability: You may request a copy of your information in a structured, portable format.
- Right to Object: You can object to certain types of data processing.
- Right to Withdraw Consent: For data processed on the basis of consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact our support team. We are required to respond to your request within 30 days.
8Children's Privacy
Vb11 is for users aged 18 and above only. We do not knowingly collect information from minors.
- Age verification is in place at the time of registration.
- If we become aware that data has been collected from a minor, it will be deleted immediately.
- If parents believe their child is using vb11, please notify our support team immediately.
A Note for Parents: Keep your devices and account out of reach of minors. We count on your cooperation to help protect children.
9Data retention period
Vb11 does not retain your information longer than necessary. Retention periods vary depending on the type of data and the purpose for which it was collected.
- Account Information: Retained for the duration of the active account and for up to 5 years after closure.
- Financial Transactions: Retained for up to 7 years as required by legal obligations.
- Cookies & session data: Deleted upon session end or after a set expiry period.
- Support Contact: Retained for up to 2 years after an issue is resolved.
Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.
10Policy updates
Vb11 may update this Privacy Policy as needed. We will notify you of any changes in a transparent manner.
- After any update, the "Last Updated" date at the top of this page will be revised accordingly.
- A notice will be posted on the platform for any significant changes.
- A notification may be sent to your registered email address.
- Continued use of the platform after any changes will be considered your acceptance of the updated policy.
Visit this page regularly to stay up to date with the latest Privacy Policy.
11Contact Us
For any questions, requests, or complaints regarding the protection of your data, please contact our support team. We aim to respond as promptly as possible.
- Email: [email protected] (typically responds within 24 hours)
- Live Chat: Click the chat icon at the bottom right of the platform — support is available 24/7.
- Support Hours: Bengali-language support is available 24 hours a day, 7 days a week.
For a faster response: Have your account ID and a description of your issue ready beforehand. This helps our support team assist you more quickly.